★ Useful Phrases
Listen and read. Click the speaker to hear each phrase. These phrases help you talk in a meeting.
1 Match the Phrase to Its Job
Click a phrase, then click what it is used for.
2 Choose the Right Phrase
Read the situation. Choose the best phrase to say.
3 Complete the Conversation
Choose the correct phrase from the dropdown for each gap. The word in brackets tells you the function to use.
4 Put the Conversation in Order
Click the lines in the correct order to make a logical conversation.
✦ Model Conversation
Listen and read. This is a real example of a QA meeting conversation.
Situation: A customer, ABC Company, received a damaged product. The QA Manager and the Support Representative are talking about the complaint.
✦ Role-Play: Team Meeting
Work in a group of 4. Choose a role. Use the phrases you practiced to have your own meeting.
Situation: A customer, ABC Company, received a damaged product. Your team is meeting to talk about the complaint and decide what to do.
✦ Discussion Questions
Talk with a partner or your group. There are no right or wrong answers!