Explaining a Roof Leak Claim in Plain English

Insurance English for Claims Handlers — talking to customers who are not native English speakers

Level: B1 Intermediate

1. Making the Claim — The First Call

Mr. Kowalski has just called to report a leak in his roof. Choose the plain English phrase to complete each gap — not the jargon version.

2. The Inspection

An assessor visits Mr. Kowalski's house to look at the roof leak. Choose the plain English phrase to complete each gap.

3. The Result — The Settlement Call

The handler calls Mr. Kowalski to explain what's covered and what isn't. Choose the plain English phrase to complete each gap.

Your Scores

1. Making the Claim
0 / 6
2. The Inspection
0 / 6
3. The Result
0 / 6
Total Score
0 / 18