1. Making the Claim — The First Call
Mrs. Alvarez has just called to report a house fire. Choose the plain English phrase to complete each gap — not the jargon version.
2. The Inspection
An inspector visits Mrs. Alvarez's house to look at the fire damage. Choose the plain English phrase to complete each gap.
3. The Result — The Settlement Call
The handler calls Mrs. Alvarez to explain what will be repaired and how the payment works. Choose the plain English phrase to complete each gap.