Explaining a Car Crash Damage Claim in Plain English

Insurance English for Claims Handlers — talking to customers who are not native English speakers

Level: B1 Intermediate

1. Making the Claim — The First Call

A car has crashed into Mr. Osei's house. Choose the plain English phrase to complete each gap — not the jargon version.

2. The Inspection

An inspector visits Mr. Osei's house to look at the damage from the crash. Choose the plain English phrase to complete each gap.

3. The Result — The Settlement Call

The handler calls Mr. Osei to explain the repair plan and who pays for it. Choose the plain English phrase to complete each gap.

Your Scores

1. Making the Claim
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2. The Inspection
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3. The Result
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Total Score
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