English for Insurance Professionals | Intermediate
Match each term (1–10) with the correct definition (A–J).
Read the email from the claims department. Then answer the questions below.
Dear Mrs Ahmed,
I am writing to confirm receipt of your claim following the escape of water at your property on the fourteenth of June.
We have appointed an assessor who will contact you within three working days to arrange a convenient time to visit. During the visit, they will inspect all affected areas and define the scope of the loss — that is, exactly what is included within your claim.
In the meantime, please photograph all affected areas before moving or cleaning anything. Please also retain any receipts or invoices as evidence to support your claim. You should also take reasonable steps to mitigate any further damage — for example, by moving furniture away from wet areas or placing towels to prevent water spreading.
Once the assessor has established the proximate cause of the damage and submitted their report, we will write to you with the outcome of our assessment. Our aim is to reinstate your property to its pre-loss condition as quickly as possible.
If liability is confirmed, we will progress towards a settlement promptly and keep you informed at every stage.
Please do not hesitate to contact us if you have any questions in the meantime.
Yours sincerely,
Claims Department
The email uses formal professional language. For each informal phrase below, select its formal equivalent from the email.
The informal version is shown in italics. Choose the correct formal version from the dropdown.
Complete the conversation between the claims handler and Mrs Ahmed. Choose the correct word or phrase for each gap.
The email below was written by a trainee claims handler. It contains six errors — wrong vocabulary, wrong register, or unprofessional phrasing. Read the email carefully. For each of the six numbered boxes below, type the incorrect word or phrase exactly as it appears in the email. If you identify it correctly, a correction option will appear.
Dear Mrs Ahmed,
Thank you for getting in touch about the flood at your house. We have sent an inspector to come and look at the damage.
They will visit within three working days and work out what broke and how bad the damage is. After that, they will write a list of everything that needs fixing.
In the meantime, please take a few snaps of the damage and keep your receipts. Also, try your best to stop the damage getting any worse.
Once we know whose mistake it was, we will sort out the money side of things and get your home back to how it was.
Feel free to give us a ring if you need anything.
Kind regards,
Claims Team
There are 6 errors. For each one, type the incorrect word or phrase exactly as it appears in the email above, then click Check. If correct, a correction option will appear.
Listen to the assessor calling Mrs Ahmed to arrange the visit. Then answer the questions below.
Each sentence is from the conversation. One word or phrase is missing. Listen and type it.
| Section | Score | Out of |
|---|---|---|
| 1 – Vocabulary Matching | – | 10 |
| 2 – Reading Comprehension | – | 5 |
| 3 – Language Focus | – | 8 |
| 4 – Conversation Practice | – | 10 |
| 5 – Error Correction | – | 6 |
| 6a – Listening: Comprehension | – | 5 |
| 6b – Listening: Gap Fill | – | 5 |
| Total | – | 49 |
Complete all sections to see your total score.