🔧 Talking to Clients – A2 Level

English for Plumbers | Appointments, Problems & Prices

Vocabulary – Talking to Clients

Learn these words. You will use them when speaking to clients.

appointment
an agreed time to visit or meet
"Can I make an appointment for Thursday?"
estimate
an approximate price before the work starts
"I can give you a free estimate."
callout
a visit to a client's home to look at a problem
"The callout charge is £60."
available
free and able to come at a certain time
"I am available on Friday morning."
urgent
needs to be done very soon
"Is the leak urgent?"
quote
a fixed price for a job given before work starts
"I will send you a written quote."
schedule
a plan showing when work will happen
"Let me check my schedule."
deposit
a first payment made before work begins
"We ask for a 20% deposit."
confirm
to say yes and make something definite
"Can you confirm by email?"
repair
to fix something that is broken
"I need to repair the pipe."
replace
to take out something old and put in something new
"We need to replace the tap."
inspect
to look carefully at something to find the problem
"Let me inspect the boiler first."
cost
the amount of money you pay for something
"What is the total cost?"
invoice
a document showing what work was done and the price
"I will send the invoice after the job."
callback
when someone phones you back after you left a message
"I will arrange a callback for you."

Exercise 1 – True or False?

Read each sentence. Is it true or false?

Exercise 2 – Multiple Choice

Choose the correct word to complete each sentence.

Exercise 3 – Matching

Match each word (1–8) with the correct description (A–H).

Exercise 4 – Gap Fill

Type the correct word in each gap.

Exercise 5 – Word Order

Put the words in the correct order to make a sentence.

Exercise 6 – Word Sort

Click a word to place it in the correct category.

📅 Arranging a Visit

💰 Money & Payment

Exercise 7 – Complete the Conversation

Choose the correct word to complete the phone call between a plumber and a client.

Exercise 8 – Listening

Listen to the conversation between a plumber and a client. Then answer the questions.

🎧 Listen to the conversation

Press Play to listen.
Plumber: Good morning. My name is Dan. I am calling about your leaking pipe.
Client: Oh yes, thank you for calling back. The water is coming through the kitchen ceiling.
Plumber: OK. That sounds urgent. Is the water still coming out now?
Client: Yes, it is dripping quite fast.
Plumber: Right. You need to turn off the stopcock. Do you know where it is?
Client: Yes, I found it. The water is off now.
Plumber: Good. I can come today at two o'clock. Is that OK for you?
Client: Yes, two o'clock is fine. How much will it cost?
Plumber: The callout fee is fifty pounds. After I inspect the problem, I will give you a full estimate.
Client: And how long will the repair take?
Plumber: Probably one to two hours, depending on the damage.
Client: OK. Can you confirm the appointment by text?
Plumber: Of course. I will send you a message right now. See you at two.

Part A – Comprehension Questions

Listen and choose the correct answer.

Part B – Listen and Fill the Gap

Listen again. Each sentence below is from the conversation. One word is missing. Type the missing word.

🏆 Your Scores

ExerciseScoreOut of
1 – True / False–8
2 – Multiple Choice–8
3 – Matching–8
4 – Gap Fill–8
5 – Word Order–8
6 – Word Sort–8
7 – Conversation–8
8a – Listening: Comprehension–5
8b – Listening: Gap Fill–5
Total–66

Complete all exercises to see your total score.